In Step 2 of the problem-solving model, what is the primary question addressed?

In Step 2 of the problem-solving model, the primary focus is on understanding the root cause of the problem, which is why the question "Why is the problem happening?" is central to this step. Identifying the underlying reasons behind an issue is crucial, as it informs the next steps in the process. By thoroughly investigating and addressing the root cause, effective and targeted solutions can then be developed. This analysis is essential for successful outcomes, as it ensures that any strategies employed will tackle the actual issue rather than just its symptoms. Understanding the 'why' allows stakeholders to develop a more comprehensive approach to resolving the problem and moving forward effectively.